Claims
Personal Accident Claims
Claims Procedure:
-
Please submit your claim within 7 days from the date of accident.
-
The Policyholder and/or his/her legal representatives must complete all questions in the claim form and sign on it.
-
If you claim for Permament Total Disablement Benefit, the attending Physician must complete all questions in the appendix of the claim form, rubber stamp, date and sign on it.
-
Send the complete claim form, together with all relevant documents to:
Hanson Insurance Services Limited,
Claims Department,
35/F, Morrison Plaza,
9 Morrison Hill Road,
Wan Chai, Hong Kong.
To facilitate the processing of your claim, the following documents are required:
-
Original medical reports
-
Laboratory reports
-
Discharge summary
-
Bills and receipts for claim expenses with information as listed:
-
Treatment date
-
Name of patient
-
Diagnosis
-
Attending physician’s stamp and signature
-
Important Notes:
-
If you would like to claim for reimbursement of medical expenses, original receipts with full details (including diagnosis and amount) must be provided.
-
If you would like to claim for x-ray or lab-testing expenses, referral letter from registered medical practitioner must be provided.
-
Please specify the date when you have fully recovered.
-
Please send copy of the payment document if other insurance company has already paid part of the medical expenses.
-
Please provide full information on claim form with the purpose of speeding up the process.
-
Settlement will be made upon full recovery of the Insured.
-
For inquiry, please contact our Claims Department by email. You can also download corresponding
Claim Forms HERE