Contact Us
Your enquiries and feedback are important to us to enhance our products and services to you. You may communicate with us by visiting our office in person, by mail, by telephone, by fax or by email. Our contact information is set out below for your convenience.
Address
35/F, Morrison Plaza, 9 Morrison Hill Road, Wanchai, Hong Kong.
Telephone
2891 0298
Fax
2891 7063
General Enquiry –
HIS: hanson.his@hanson-insurance.com.hk
HIM: hanson.him@hanson-insurance.com.hk
HIB: hanson.hib@hanson-insurance.com.hk
Business Enquiry –
HIS: marketing.his@hanson-insurance.com.hk
HIM: marketing.him@hanson-insurance.com.hk
HIB: marketing.hib@hanson-insurance.com.hk
Claims Enquiry –
General
HIS: his.claim@hanson-insurance.com.hk
HIM: him.claim@hanson-insurance.com.hk
HIB: hib.claim@hanson-insurance.com.hk
Office Hours
Monday to Friday – 9:00 a.m. to 5:30 p.m.
Saturday – 9:00 a.m. to 1:00 p.m.
Sunday and Public Holidays – Closed
Special arrangement for Typhoon Signal No. 8 or higher
If Typhoon Signal No. 8 or higher is hoisted during office hours, our office will be closed for the rest of the day after the hoisting of such signal. If such signal is hoisted before 9 a.m. and does not lowered to Typhoon Signal No. 3 or lower before 1 p.m., our office will be closed for the day. If such signal is lowered to Typhoon Signal No. 3 or lower before 1 p.m., we will resume operation within 2 hours after the lowering of such signal.
Special arrangement for Black Rainstorm
If Black Rainstorm Signal is hoisted during office hours, our office will remain opened. If such signal is hoisted before 9 a.m. and does not lowered before 1 p.m., our office will be closed for the day. If such signal is lowered before 1 p.m., we will resume operation within 2 hours after the lowering of such signal.
Privacy and/or Personal Data Collection
If you wish to communicate with us on any Privacy and/or Personal Data collection matters, please direct your enquiry to our Privacy Officer by mail to the address shown above or by email to privacy.his@hanson-insurance.com.hk . All matters will be treated in confidential.
Complaints
If you wish to communicate with us on any complaint matters, please direct your enquiry to our Complaints Officer by mail to the address shown above or by email to complaints.his@hanson-insurance.com.hk . All matters will be treated in confidential.