Claims
Commercial Claims
Claims Procedure:
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Report the incident to Us immediately with the following information:
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Date and time of the incident
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Extent of the loss or damage
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Cause of the loss or damage
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If necessary, we will then appoint an adjuster to investigate the case.
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Please submit the Claim Form, together with original copies of all relevant documents to us within 7 days from the date of accident/ discovery to:
Hanson Insurance Services Limited
Claims Department
35/F, Morrison Plaza,
9 Morrison Hill Road,
Wan Chai, Hong Kong.
To facilitate the processing of your claim, the following documents are required:
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Photographs indicating the extent of the loss or damage
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A full list of the destroyed or damaged items
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Original purchase invoices of the destroyed or damaged items, if available
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Repair or replacement quotations of the destroyed or damaged items for comparison and assessment
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A copy of the police report, if any
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All accounting records, including all stock records, record of the last renovation, rental records etc.
Important Notes:
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If there is another insurance policy covering the same loss or damage, you should provide a copy of the full set of the policy to Us.
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Please do not discard, remove or commence any repair works of the destroyed or damaged items without receiving Our prior approval.
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Further information/ documents may be needed.
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It is important that a complete answer be given to every question. If insufficient space is provided for your answers, please continue on a separate sheet.
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For inquiry, please contact our Claims Department by email. You can also download corresponding
Claim Forms HERE