BACKGROUND

Hanson Insurance Services Limited has commenced operation since 1993.  We now act as a registered Insurance Agent with the Agent Registration board of the Hong Kong Federation of Insurers.

 

Whilst we act as a registered Insurance Agent for several local-based Insurance Companies, we also represent the Lloyd’s market as a Coverholder for years.  We underwrite businesses and settle claims, for and on behalf of the Underwriters at Lloyd’s, on a range of insurance products from Motor Insurance to Marine Cargo Insurance, Transport Liability Insurance, and General Public Liability Insurance, et cetera.

 

Through our longstanding and stable collaboration with Lloyd’s, Hanson dedicates in exercising our expertise in underwriting, claims servicing and insurance intermediary servicing.  We always bear in mind that our aim is to administer risks and deliver quality services in a professional manner and from a customer-oriented perspective.  Robust support is provided by our custom-built computer system, which allows us in consistently acting responsive, efficient, and on-point throughout the whole process from insurance enquiry, policy issuance and policy endorsement, to claims control and claims settling.  We strive in offering optimum protection to our customers through insurance products.

 

As of today, we are one of the major providers in the market in insuring against commercial vehicle risks.

It is necessary for you to supply us with personal data in connection with the application for and provision of insurance products and services as well as our carrying out other services relating to these insurance products and services.

 

Failure to supply such data may result in us being unable to process your insurance applications or to provide or continue to provide the insurance products and services and/or the related services to you.

 

Data may also be collected by us from you in the ordinary course of our business, for example, when you lodge insurance claims with us or generally communicate verbally or in writing with us or by means of documentation or telephone recording system, as the case may be.

 

Please read our Personal Data Collection Statement carefully and contact our Privacy Officer should you have any question or require further information.

PRIVACY

PERSONAL DATA COLLECTION STATEMENT

Personal data relating to you may be used for the following purposes:

 

  1. processing applications for insurance products and services;

  2. providing insurance products and services to you and processing requests made by you in relation to ourinsurance products and services, including but not limited to requests for addition, alteration or deletion of insurance coverage, setting up of direct debit facilities as well as cancellation, renewal, or reinstatement of insurance policies;

  3. processing, adjudicating and defending insurance claims as well as conducting any incidental investigation;

  4. performing functions and activities incidental to the provision of insurance products and services such as identity verification, data matching and reinsurance arrangement;

  5. exercising our rights in connection with the provision of insurance products and services to you from time to time,  for example, to recover indebtedness from you;

If you are effecting insurance with us through an Authorized Insurance Broker, you understand, acknowledge and agree that as a result of your purchasing and taking up the policy to be issued by us, we will pay the Authorized Insurance Broker appointed by you commission during the continuance of the policy including renewals, for arranging the said policy.

 

If you are a body corporate, the authorized person who signs on behalf of you further confirm to us that he or she is authorized to do so.

 

You further understand that the above agreement is necessary for us to proceed with the required insurance.

 

Please contact us should you have any question or require any further information.

BROKER REMUNERATION DISCLOSURE STATEMENT

COMPLAINTS

It is our objective to provide quality and first class services.

 

In the event if you are not satisfied with our services, please contact our Complaints Officer with full details.  We shall revert to you after a full review of the case.

 

We view complaint seriously. Your input could be valuable to us in providing even better services to you in future.

35/F., Morrison Plaza, 9 Morrison Hill Road, Wanchai, Hong Kong    Tel: (852) 2891 0298    Fax: (852) 2891 7063

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